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The Member Notaries of the Kronberg Circle personally commit to :
Welcome the client in a friendly, professional environment putting them at ease
Listen to the client’s needs and create a relationship based on trust
Make a professional analysis of the matter and quickly offer effective, personalized advice and solutions
Handle the client’s file with qualified professionals who have been trained to provide top quality service
Communicate timely and properly with the client, also in matters of pricing
Speak and explain matters in a language that is clear and understandable for layman
Be pro-active in handling the matter and anticipate the client’s needs and questions
Handle complaints immediately and appropriately, including inviting the client for a discussion if needed or requested so by the latter
Be interested in the client’s feedback and satisfaction level through dedicated tools or questions
